Intercom Fin charges per resolution on top of your monthly fee. 1,000 tickets/month = $990 in Fin fees alone. Replik is $29/month, unlimited resolutions.
How Replik and Intercom stack up across the things that actually drive support costs.
| ✦ Replik | Intercom | |
|---|---|---|
| Starting price | $29/month flat | $74/seat/month (Essential) |
| AI resolution cost | Included — unlimited | $0.99 per Fin resolution (add-on) |
| 1,000 resolutions/month cost | $29 | $990+ (Fin fees only) |
| AI resolution model | ✓ Autonomous end-to-end | ~ Fin handles some; humans handle rest |
| Autonomous resolution rate | ✓ 70–95% | ✕ ~30–40% (Fin) |
| Per-seat pricing | ✓ No seats — unlimited users | ✕ Per agent every month |
| Setup time | ✓ Under 1 hour | ✕ Days to weeks |
| Autonomous ticket actions | ✓ Refunds, changes, updates | ✕ Limited — mostly Q&A responses |
| Contract required | ✓ Month-to-month | ✕ Annual standard |
| 24/7 autonomous coverage | ✓ Always on | ~ Fin covers some; off-hours coverage patchy |
| Knowledge base ingestion | ✓ Auto-imports URL or text | ~ Manual article setup required |
| Free trial | ✓ 7-day free trial | ~ 14-day trial |
Intercom's Fin pricing looks reasonable until your ticket volume grows. Then it becomes your biggest SaaS line item.
Intercom's Fin resolves the easy ones. Replik handles the hard ones too — and takes action, not just replies.
The three things Intercom customers realize only after their first real growth month.
Intercom's $0.99/resolution model sounds fine at 100 tickets/month. At 2,000 it's $1,980 in Fin fees — before your base plan. Replik's flat $29 doesn't care how many tickets you get. Scale up, same bill.
Fin is great at Q&A. It can't process a refund, update a subscription, or change an order. Your agents still handle all the high-touch tickets. Replik connects to your backend and executes — removing the agent dependency entirely.
Intercom's standard deal is annual. If your volume drops or the product disappoints, you're still paying. Replik is month-to-month. Try it, see results in the first week, cancel if it doesn't work. No negotiation needed.
Free trial. No credit card. Resolving tickets in under an hour.